Frequently Asked Questions
What file formats do you support?
Currently video-transcoder.com supports the following file formats: m4v, mp4, mxf, mpeg, mpg, mov, avi, mkv, wmv, webm, m4v, ts
What is the maximum file size allowed?
You can upload files up to 1GB.
How long does it take to transcode a file?
Transcoding depends on several factors including size, duration, file type, and codec settings. Generally the bigger the file, the longer it will take. Transcoding can take anywhere from just seconds for small files, to a half hour or more for giant ones.
How do I know when my file is finished transcoding?
If your file is still being encoded, the status bar will say “In Progress.” Feel free to leave the site — we will email you when your file is ready to download! You will receive an unique download url for your personal video.
Why did I not receive the download link?
During peak periods email delivery can be delayed. It can also be that you email provider incorrectly marks email from ******@video-transcoder.com as spam.
For what period do you keep my transcoded video?
You will be able to download your transcoded file for 24 hours, then the original uploaded file and your transcoded video will be automatically deleted.